Shipping and Refund Policy
Effective Date: 14th July 2023
Thank you for shopping at our website. This Shipping and Refund Policy outlines the terms and conditions regarding shipping, delivery, and returns of products purchased from our website. By placing an order, you agree to be bound by the following policies
1. Shipping:
1.1 Shipping Locations: We currently ship within India only. Please ensure that you provide a valid shipping address along with Valid phone number for delivery within India.
1.2 Shipping Methods: We strive to deliver your orders in a timely manner. We utilize reputable shipping carriers to deliver your products safely and efficiently.
1.3 Shipping Charges: Shipping charges may vary depending on the weight, size, and destination of the package. The shipping charges, if applicable, will be displayed at the checkout page before you complete your purchase.
1.4 Order Processing Time: Once your order is successfully placed, we will process it within 4-8 business days. Please note that this does not include weekends or public holidays.
1.5 Delivery Time: The estimated delivery time will vary based on your location and the shipping carrier. You will receive a confirmation email with tracking details once your order has been shipped. While we make every effort to ensure timely delivery, please note that delivery times may be affected by unforeseen circumstances or factors beyond our control.
- Returns and Refunds:
2.1 Return Eligibility: We want you to be fully satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or exchange subject to the following conditions:
- The product must be unused, in its original condition, and in its original packaging.
- 360 degree opening video of the product
- The return must be initiated within 5 days from the date of delivery.
- The return must be accompanied by the original invoice or proof of purchase.
2.2 Return Process:
- Please contact our customer support team to initiate a return request.
- Our team will provide you with the necessary instructions and a return shipping address.
- Please securely pack the product in its original packaging and ensure it is adequately protected during transit.
- You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
2.3 Refunds:
- Once we receive and inspect the returned product, we will notify you of the status of your refund.
- If the return is approved, we will initiate the refund to your original payment method within 2-3 business days.
- Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
2.4 Non-Returnable Items: Certain products, such as personalized items or products marked as non-returnable, may not be eligible for returns. This will be clearly stated on the product page.
- Damaged or Defective Items:
If you receive a damaged or defective product, please contact our customer support team within [insert number] days of receiving the order. We will assist you in resolving the issue by providing a replacement or initiating a refund, as applicable.
- Customer Support:
If you have any questions, concerns, or require assistance regarding shipping, delivery, returns, or refunds, please contact our customer support team at:
Toys N More
Address : 1209/6, Roshanpura
(Opp. Utsav Saree, Civil Lines, Gurudwara Rd, Roshan Pura,
Sector 34, Gurugram -122001
Tel : 9958499108
Email : toysnmoreonlinestore@gmail.com
We reserve the right to update or modify this Shipping and Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping and Refund Policy.
